CRA Business Mail Is Going Paperless: What You Need to Know

From June 16, 2025, the CRA is making a big shift to the way it delivers correspondence: all existing business accounts are now being automatically transitioned to online mail. That means unless you opt out, CRA notices and letters will be sent digitally to My Business Account, with no more paper mail by default. You can read more about the change HERE on the CRA website.

This affects all business accounts, whether you are incorporated or a sole proprietor.

If you're a business owner, here's what the change means for you, and how to make sure you’re not missing important updates.

If you have access to My Business Account (and a current email address on file)

Good news, you should get email notifications whenever new mail is available. These prompts will let you know when to log in and check your inbox.

No action needed if you’re already receiving these and comfortable with digital communication.

If you have online access, but would prefer paper mail

You can choose to stick with traditional mail by following these instructions:

1. Sign in to My Business Account
2. Click Profile > Manage Mail for my Business
3. Follow the steps to opt out of online mail
4. Check the mailing address on your CRA profile is up to date

Quick and easy, and you’ll keep getting those familiar brown envelopes.

If you don't have online access, and still want paper mail

You’ll need to fill out Form RC681 - Request to Activate Paper Mail for My Business and send it to your Tax Centre. This form is available on CRA’s website. Let us know if you need any assistance with this, or the address to mail it to.

A few important notes

Here’s where things can get tricky:

• Even if you don’t have access to your CRA business account, but your representative (like us at Metrics) does, your account will still be switched to online mail unless you opt out.
• While we have access, Metrics does not receive notifications of new mail. The CRA doesn't notify us when something shows up, and we can’t actively monitor your account on your behalf.
• If important CRA messages are missed (like audit or review requests), it can lead to reassessments or penalties, sometimes without a chance to dispute them.

Not sure if you're missing mail?

Clients can contact us at admin@getmetrics.ca if you have any questions, or need support with your CRA account. We’re happy to help check your CRA inbox by request, or assist with opting out of online mail. Just reach out and we’ll guide you through it.